Refund policy

Return & Refund Policy
Applicable to customers in the United Kingdom, Australia, the United States, and Canada.

We stand behind the quality of our products. Because of this, our return policy is focused on making sure that if something arrives defective, damaged, or not as described, you're taken care of quickly and without hassle.

1. What Qualifies for a Refund

Refunds are issued only for items that are defective, damaged in transit, or significantly different from their product listing description.

We do not accept returns or offer refunds for change-of-mind purchases (e.g. no longer wanting the item, ordering the wrong size/color by mistake, or general dissatisfaction with a non-defective product), except where required in the United Kingdom (see Section 3).

To request a refund for a defective or misdescribed item, please provide:

  • Your order number
  • A clear photo or short video showing the defect, damage, or discrepancy from the listing
  • A brief description of the issue

2. How Refunds Work — Australia, United States, and Canada

If your claim is approved:

  • You will receive a full refund to your original payment method.
  • You do not need to return the product. Please keep, discard, or dispose of the item as you see fit.
  • Approved refunds are typically issued within 5 business days.
  • If you'd prefer an exchange instead of a refund, let us know and we'll arrange a replacement of the same product/variant, subject to availability.
  • Exception: For defective items only, from customers in the United States, Australia, and Canada, on individual products priced $275 USD or more (before tax), a return-required option is available instead — see Section 2a.

2a. Return or Exchange Exception for Defective Items (Individual Products Priced $275 USD or More, Before Tax) — United States, Australia, and Canada

For individual products priced $275 USD or more before tax, customers in the United States, Australia, and Canada may choose either of the following instead of a no-return-required refund — but only if the item is defective. This exception does not apply to items that are damaged in transit or significantly different from the listing; those remain covered under the standard refund process in Section 2.

  • Return for a refund: Send the defective item back to us, and receive a full refund to your original payment method once we receive it.
  • Exchange: Send the defective item back to us, and receive the same product as a replacement instead of a refund.

To qualify:

  • The item must be defective (not damaged in transit or misdescribed — see Section 1 for the distinction).
  • The claim must be submitted within 14 days of delivery, along with the evidence described in Section 1.
  • The product must be priced $275 USD or more before tax at the time of purchase.
  • The item must be returned to us at the return address we provide. Return shipping costs for this exception are the customer's responsibility.
  • Exchanges are limited to the same product/variant originally ordered. If it's no longer available, we will issue a full refund instead.

Products priced under $275 USD before tax, and non-defective claims (damaged in transit or misdescribed items) at any price, remain subject to the standard refund policy in Section 2, which includes the option of an exchange as described above.

3. United Kingdom Customers

UK customers have additional legal rights under UK consumer law:

  • You may cancel your order for any reason, no explanation required, within 30 days of delivery.
  • To exercise this right, contact us within the 30-day window with your order number and confirmation that you'd like to cancel.
  • Once your cancellation is approved, the item must be returned to us. You'll have 14 days from the date you notify us to send the item back, at your own cost, to the return address we provide.
  • You're welcome to open the packaging and inspect or try the item, the same way you would in a shop. However, if the item shows signs of use beyond what's reasonably needed to inspect it, we may deduct an amount from your refund that reflects the reduction in the item's value.
  • Your refund will be issued to your original payment method within a maximum of 10 business days of us receiving the returned item (or your valid proof of postage, if earlier).
  • This 30-day cancellation right is refund-only and does not include product exchanges.

4. Australia, United States, and Canada Customers

Customers in these regions may request a refund for defective, damaged, or significantly misdescribed items within 14 days of delivery.

  • Refund requests must be submitted within this 14-day window, along with photo/video evidence of the issue as described in Section 1.
  • Approved claims are refunded in full to the original payment method, or exchanged for the same product/variant if preferred, subject to availability.
  • You do not need to return the item to receive a refund — please keep, discard, or dispose of it. Items being exchanged should be returned to us as arranged at the time of approval.
  • A return-required option (rather than the no-return refund/exchange above) also exists as described in Section 2a for defective items priced $275 USD or more before tax in the United States, Australia, and Canada. This exception does not apply to non-defective claims (damaged in transit or misdescribed items) at any price.

Claims submitted after 14 days from delivery are not eligible for a refund under this policy.

5. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind, buyer's remorse, or no-longer-wanted items (outside the UK's 30-day right described in Section 3)
  • Claims submitted after the applicable window (14 days for AU/US/CA, 30 days for UK)
  • Damage caused by misuse, improper installation, or normal wear and tear
  • Items where no evidence of defect or discrepancy is provided upon request
  • UK cancellations where the item is not returned within 14 days of notifying us
  • Exchange or return requests under Section 2a where the product is priced below $275 USD before tax
  • Exchange or return requests under Section 2a for items that are damaged in transit or misdescribed rather than defective

6. How to Request a Refund, Return, or Exchange

To start a request, contact us at support@zenpeakfitness.com with:

  1. Your order number
  2. Photo or video evidence of the issue (for defective/damaged/misdescribed claims)
  3. A short description of the problem
  4. If requesting an exchange, or a return/exchange under Section 2a, please indicate this in your message

We aim to respond to all requests within 3-5 business days.

Business Information / Contact Us

ZenPeak Fitness
5790 Crowder Blvd, Ste PMB 1026
New Orleans, Louisiana 70127
United States

Customer Service: support@zenpeakfitness.com
Phone: +1 (225) 257-9142
Preferred contact method: Email
Contact page: https://zenpeakfitness.com/pages/contact

This policy is provided for general informational purposes and reflects our store's return practices. It does not constitute legal advice. Consumer protection rights vary by region, and nothing in this policy limits any non-waivable rights you may have under applicable law in your country.