Shipping Policy

Applicable to customers in the United Kingdom, Australia, the United States, and Canada.

Thank you for shopping with us. Please review the shipping details below so you know what to expect after placing your order.

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1. Order Processing Time

All orders are processed within 1-3 business days after payment is confirmed, excluding weekends and holidays. During high-volume periods (sales, holidays), processing may take slightly longer — we'll notify you by email if there's a significant delay.

ZenPeak Fitness works with trusted dropshipping fulfillment partners, and all of our products ship from warehouses located in the United States. Once your order has shipped, you will receive a confirmation email with tracking information.

2. Estimated Delivery Times

Estimated delivery times by region (after processing):

*Delivery times begin after processing and are not guaranteed. Orders shipping to Canada, the UK, and Australia are international shipments and may take longer due to customs clearance, carrier handoffs, and destination-country processing. Delays can also occur due to weather, holidays, or high carrier volume.

3. Shipping Costs

We do not currently ship to New Zealand.

4. Tracking Your Order

Once your order ships, you'll receive a tracking number by email. Please allow 24-48 hours for tracking information to update after it's first issued. International tracking (Canada, UK, Australia) may show limited updates while the package is in transit overseas or clearing customs — this is normal. If your tracking hasn't updated in 7 days (domestic) or 14 days (international), contact us at support@zenpeakfitness.com and we'll look into it.

5. Customs, Duties, and Taxes (International Orders)

Depending on your country's regulations, your order may be subject to import duties, taxes, or customs fees upon arrival. These charges are not included in your order total and are the responsibility of the customer. We're unable to predict what these charges will be, as they vary by country and courier.

6. Delayed, Lost, or Missing Orders

If your order hasn't arrived within the estimated delivery window:

1. Check your tracking information for the latest status.
2. Contact us at support@zenpeakfitness.com with your order number.
3. We'll investigate with our shipping partner and work with you on next steps, which may include reshipping or a refund in line with our Return & Refund Policy.

Orders that show as "delivered" by the carrier but were not received should be reported to us within 7 days of the delivery date so we can investigate with the carrier.

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at support@zenpeakfitness.com — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has entered processing.

8. Relationship to Our Return & Refund Policy

Our refund windows begin from the date of delivery, not the order date:

• UK customers: 30 days from delivery to request a refund for any reason, or for a defective/misdescribed item.
• Australia, US, and Canada customers: 14 days from delivery to request a refund for defective or misdescribed items.

For full details on eligibility, evidence requirements, and how refunds are processed, please see our Return & Refund Policy.

9. If You Have Questions, Please Contact Us!

ZenPeak Fitness
5790 Crowder Blvd, Ste PMB 1026
New Orleans, Louisiana 70127
United States

Customer Service: support@zenpeakfitness.com
Phone: +1 (225) 257-9142
Preferred contact method: Email
Contact page: https://zenpeakfitness.com/pages/contact

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This policy is provided for general informational purposes and reflects our store's shipping practices. It does not constitute legal advice, and delivery estimates are not guarantees.